Since the redis instance is needed when issuing developer keys, this may be a problem with the gateway/redis connection. Are there any log entries to suggest this? And could you please try restarting both.
We are also checking to see if we can find anything on our end.
My settings are:
x) Protect API Catalogue – Yes
x) Require key approval – Yes
x) Redirect key requests – No
I made this steps, assuming that this is a new user:
a) Calling Portal Management URL
b) Creating new user
c) review API catalogue
d) Requesting an API Key
e) Get message that “your key has been requested”
Assuming now that I am now myself as administrator.