Hi @Tarmo,
We noticed that the .txt files you sent also contained the {{ template "emailStyles" . }} line which I asked you to add earlier. If you look at the default templates set up in the email_templates folder, you’ll probably find that this line appears in the .html version of the file and not in the .txt version as plaintext emails aren’t set up to use any of the CSS added to the stylesheet. Have you tried removing that line from the file and saving it in UTF-8 format in the portal/email_templates folder (you may need to restart the Dashboard after you’ve made any changes)? If so, could you let me know if that fixes the issue?
Apologies for giving seemingly contradictory advice on this ealier as that’s probably confused matters. Just to reiterate, the "emailStyles" stylesheet needs to be referred to in the HTML templates but not in the plaintext ones.
Kind regards,
Jess @ Tyk