How to resolve "There was a problem proxying the request"

Hi,
I am using Tyk Cloud to create a demo of api gateway.
But it doesn’t work when I follow the document(create api) in TykDocs to create one.
I get the message “There was a problem proxying the request” always.
How to resolve it?

Here’s my api and Tyk Cloud setting information:
My api:https://sxqa2.777xqa.com:5569/api/v1/Health/health
And I can use curl command to access it.
Tyk Cloud Setting in Raw:
{
“created_at”: “2022-07-19T07:57:27Z”,
“api_model”: {},
“api_definition”: {
“api_id”: “61ba17e262e0453776833aea53ab9404”,
“jwt_issued_at_validation_skew”: 0,
“upstream_certificates”: {},
“use_keyless”: true,
“enable_coprocess_auth”: false,
“base_identity_provided_by”: “”,
“custom_middleware”: {
“pre”: [],
“post”: [],
“post_key_auth”: [],
“auth_check”: {
“name”: “”,
“path”: “”,
“require_session”: false,
“raw_body_only”: false
},
“response”: [],
“driver”: “”,
“id_extractor”: {
“extract_from”: “”,
“extract_with”: “”,
“extractor_config”: {}
}
},
“disable_quota”: false,
“custom_middleware_bundle”: “”,
“cache_options”: {
“cache_timeout”: 60,
“enable_cache”: true,
“cache_all_safe_requests”: false,
“cache_response_codes”: [],
“enable_upstream_cache_control”: false,
“cache_control_ttl_header”: “”,
“cache_by_headers”: []
},
“enable_ip_blacklisting”: false,
“tag_headers”: [],
“jwt_scope_to_policy_mapping”: {},
“pinned_public_keys”: {},
“expire_analytics_after”: 0,
“domain”: “”,
“openid_options”: {
“providers”: [],
“segregate_by_client”: false
},
“jwt_policy_field_name”: “”,
“enable_proxy_protocol”: false,
“jwt_default_policies”: [],
“active”: true,
“jwt_expires_at_validation_skew”: 0,
“config_data”: {},
“notifications”: {
“shared_secret”: “”,
“oauth_on_keychange_url”: “”
},
“jwt_client_base_field”: “”,
“auth”: {
“use_param”: false,
“param_name”: “”,
“use_cookie”: false,
“cookie_name”: “”,
“auth_header_name”: “Authorization”,
“use_certificate”: false,
“validate_signature”: false,
“signature”: {
“algorithm”: “”,
“header”: “”,
“use_param”: false,
“param_name”: “”,
“secret”: “”,
“allowed_clock_skew”: 0,
“error_code”: 0,
“error_message”: “”
}
},
“check_host_against_uptime_tests”: false,
“auth_provider”: {
“name”: “”,
“storage_engine”: “”,
“meta”: {}
},
“blacklisted_ips”: [],
“graphql”: {
“schema”: “”,
“enabled”: false,
“engine”: {
“field_configs”: [],
“data_sources”: []
},
“type_field_configurations”: [],
“execution_mode”: “proxyOnly”,
“proxy”: {
“auth_headers”: {}
},
“subgraph”: {
“sdl”: “”
},
“supergraph”: {
“subgraphs”: [],
“merged_sdl”: “”,
“global_headers”: {},
“disable_query_batching”: false
},
“version”: “2”,
“playground”: {
“enabled”: false,
“path”: “”
}
},
“hmac_allowed_clock_skew”: -1,
“dont_set_quota_on_create”: false,
“uptime_tests”: {
“check_list”: [],
“config”: {
“expire_utime_after”: 0,
“service_discovery”: {
“use_discovery_service”: false,
“query_endpoint”: “”,
“use_nested_query”: false,
“parent_data_path”: “”,
“data_path”: “”,
“cache_timeout”: 60
},
“recheck_wait”: 0
}
},
“enable_jwt”: false,
“do_not_track”: false,
“name”: “qa”,
“slug”: “qa”,
“oauth_meta”: {
“allowed_access_types”: [],
“allowed_authorize_types”: [],
“auth_login_redirect”: “”
},
“CORS”: {
“enable”: false,
“max_age”: 24,
“allow_credentials”: false,
“exposed_headers”: [],
“allowed_headers”: [
“Origin”,
“Accept”,
“Content-Type”,
“X-Requested-With”,
“Authorization”
],
“options_passthrough”: false,
“debug”: false,
“allowed_origins”: [
“*”
],
“allowed_methods”: [
“GET”,
“POST”,
“HEAD”
]
},
“event_handlers”: {
“events”: {}
},
“proxy”: {
“target_url”: “https://sxqa2.777xqa.com:5569/api/v1/”,
“service_discovery”: {
“endpoint_returns_list”: false,
“cache_timeout”: 0,
“parent_data_path”: “”,
“query_endpoint”: “”,
“use_discovery_service”: false,
“_sd_show_port_path”: false,
“target_path”: “”,
“use_target_list”: false,
“use_nested_query”: false,
“data_path”: “”,
“port_data_path”: “”
},
“check_host_against_uptime_tests”: false,
“transport”: {
“ssl_insecure_skip_verify”: false,
“ssl_min_version”: 0,
“proxy_url”: “”,
“ssl_ciphers”: []
},
“target_list”: [],
“preserve_host_header”: false,
“strip_listen_path”: true,
“enable_load_balancing”: false,
“listen_path”: “/qa/”,
“disable_strip_slash”: true
},
“client_certificates”: [],
“use_basic_auth”: false,
“version_data”: {
“not_versioned”: true,
“default_version”: “”,
“versions”: {
“Default”: {
“name”: “Default”,
“expires”: “”,
“paths”: {
“ignored”: [],
“white_list”: [],
“black_list”: []
},
“use_extended_paths”: true,
“extended_paths”: {
“ignored”: [],
“white_list”: [],
“black_list”: [],
“transform”: [],
“transform_response”: [],
“transform_jq”: [],
“transform_jq_response”: [],
“transform_headers”: [],
“transform_response_headers”: [],
“hard_timeouts”: [],
“circuit_breakers”: [],
“url_rewrites”: [],
“virtual”: [],
“size_limits”: [],
“method_transforms”: [],
“track_endpoints”: [],
“do_not_track_endpoints”: [],
“validate_json”: [],
“internal”: []
},
“global_headers”: {},
“global_headers_remove”: [],
“global_response_headers”: {},
“global_response_headers_remove”: [],
“ignore_endpoint_case”: false,
“global_size_limit”: 0,
“override_target”: “”
}
}
},
“jwt_scope_claim_name”: “”,
“use_standard_auth”: false,
“session_lifetime”: 0,
“hmac_allowed_algorithms”: [],
“disable_rate_limit”: false,
“definition”: {
“location”: “header”,
“key”: “x-api-version”,
“strip_path”: false
},
“use_oauth2”: false,
“jwt_source”: “”,
“jwt_signing_method”: “”,
“jwt_not_before_validation_skew”: 0,
“use_go_plugin_auth”: false,
“jwt_identity_base_field”: “”,
“allowed_ips”: [],
“request_signing”: {
“is_enabled”: false,
“secret”: “”,
“key_id”: “”,
“algorithm”: “”,
“header_list”: [],
“certificate_id”: “”,
“signature_header”: “”
},
“org_id”: “62d65b77792aff00010a4f1c”,
“enable_ip_whitelisting”: false,
“global_rate_limit”: {
“rate”: 0,
“per”: 0
},
“protocol”: “”,
“enable_context_vars”: false,
“tags”: [],
“basic_auth”: {
“disable_caching”: false,
“cache_ttl”: 0,
“extract_from_body”: false,
“body_user_regexp”: “”,
“body_password_regexp”: “”
},
“listen_port”: 0,
“session_provider”: {
“name”: “”,
“storage_engine”: “”,
“meta”: {}
},
“auth_configs”: {
“authToken”: {
“use_param”: false,
“param_name”: “”,
“use_cookie”: false,
“cookie_name”: “”,
“auth_header_name”: “Authorization”,
“use_certificate”: false,
“validate_signature”: false,
“signature”: {
“algorithm”: “”,
“header”: “”,
“use_param”: false,
“param_name”: “”,
“secret”: “”,
“allowed_clock_skew”: 0,
“error_code”: 0,
“error_message”: “”
}
},
“basic”: {
“use_param”: false,
“param_name”: “”,
“use_cookie”: false,
“cookie_name”: “”,
“auth_header_name”: “Authorization”,
“use_certificate”: false,
“validate_signature”: false,
“signature”: {
“algorithm”: “”,
“header”: “”,
“use_param”: false,
“param_name”: “”,
“secret”: “”,
“allowed_clock_skew”: 0,
“error_code”: 0,
“error_message”: “”
}
},
“coprocess”: {
“use_param”: false,
“param_name”: “”,
“use_cookie”: false,
“cookie_name”: “”,
“auth_header_name”: “Authorization”,
“use_certificate”: false,
“validate_signature”: false,
“signature”: {
“algorithm”: “”,
“header”: “”,
“use_param”: false,
“param_name”: “”,
“secret”: “”,
“allowed_clock_skew”: 0,
“error_code”: 0,
“error_message”: “”
}
},
“hmac”: {
“use_param”: false,
“param_name”: “”,
“use_cookie”: false,
“cookie_name”: “”,
“auth_header_name”: “Authorization”,
“use_certificate”: false,
“validate_signature”: false,
“signature”: {
“algorithm”: “”,
“header”: “”,
“use_param”: false,
“param_name”: “”,
“secret”: “”,
“allowed_clock_skew”: 0,
“error_code”: 0,
“error_message”: “”
}
},
“jwt”: {
“use_param”: false,
“param_name”: “”,
“use_cookie”: false,
“cookie_name”: “”,
“auth_header_name”: “Authorization”,
“use_certificate”: false,
“validate_signature”: false,
“signature”: {
“algorithm”: “”,
“header”: “”,
“use_param”: false,
“param_name”: “”,
“secret”: “”,
“allowed_clock_skew”: 0,
“error_code”: 0,
“error_message”: “”
}
},
“oauth”: {
“use_param”: false,
“param_name”: “”,
“use_cookie”: false,
“cookie_name”: “”,
“auth_header_name”: “Authorization”,
“use_certificate”: false,
“validate_signature”: false,
“signature”: {
“algorithm”: “”,
“header”: “”,
“use_param”: false,
“param_name”: “”,
“secret”: “”,
“allowed_clock_skew”: 0,
“error_code”: 0,
“error_message”: “”
}
},
“oidc”: {
“use_param”: false,
“param_name”: “”,
“use_cookie”: false,
“cookie_name”: “”,
“auth_header_name”: “Authorization”,
“use_certificate”: false,
“validate_signature”: false,
“signature”: {
“algorithm”: “”,
“header”: “”,
“use_param”: false,
“param_name”: “”,
“secret”: “”,
“allowed_clock_skew”: 0,
“error_code”: 0,
“error_message”: “”
}
}
},
“strip_auth_data”: false,
“id”: “62d663e72682760001ab9970”,
“certificates”: [],
“enable_signature_checking”: false,
“use_openid”: false,
“internal”: false,
“jwt_skip_kid”: false,
“enable_batch_request_support”: false,
“enable_detailed_recording”: true,
“response_processors”: [],
“use_mutual_tls_auth”: false
},
“hook_references”: [],
“is_site”: false,
“sort_by”: 0,
“user_group_owners”: [],
“user_owners”: []
}

Hi @raymond, welcome to the community :partying_face:

I’m unable to reach your API with curl. Something I’m missing?

Can you share a screenshot of your experience?

Hi Ubong,
I’m sorry.
Maybe the domain is stocked by api rule.
I have tried follow domain which is public for our customers.
And even I change the domain of the field Target Url into “hightide.app”, it doesn’t work and still responses the same error.
Another domain(public):https://hightide.app

command:
curl https://hightide.app/api/v1/Health/health
will return:

200 OK

截圖 2022-07-20 上午8.49.28

Hmm… I still experience timeout.

Hi Ubong,
I’m sorry, our api is public for China user only.
So I try testing Tyk Cloud api gateway by a online mock api, and it works now.
Thank you.