Could not count log records

Support Installation and Deployment
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1

Hi, We have peformances issues while using the Dashboard LogBrowser, most of the time now, the logBrowser remains empty and we can find in dashboard messages tese kind of error :

level=error msg="Could not count log records: error reconnecting to mongo: no reachable servers after error: read tcp 172.20.123.7:58586->172.20.123.4:27017: i/o timeout

the analytics collection is 60 millions records.

Any idea
Thank you
Samuel

2

Hello @Samuel_Sanchez and welcome to the community :partying_face:

We understand that a similar commercial ticket was raised. So we will address this concern there and update the thread here when matters have been concluded.