We had a brief service interruption today, resulting in a short term outage for many customers.
Service was promptly restored for all users, but those using Hybrid Architecture need to take action
Hybrid Users Only:
Please re-generate your API Key in your dashboard in order for the connection to work (“System Management” -> “Users” -> “Edit User” -> “Reset Key”). An issue with our redis cluster caused RPC keys to expire, which has knocked out hybrid clients. We’re available to support if you have any queries.
We’re currently investigating further and putting mechanisms in place to prevent this from happening in future.
Please accept our sincere apologies for the inconvenience and let us know if you need any help in the meantime.