Not able to view/access new API url in TYK

Support
1

Hi Team,

I am not able to access new API url after installation of TYK in our company’s premises whether same can access if I install in cloud environment .

Can you please help me here and let me know whether TYK api can be accessible in local premises or not.

Thanks & Regards,
Madhu

2

Hi Madhu!

I need a little more information to be able to help you, do you mean your local gateway isn’t correctly proxying to your upstream endpoint?

Did you follow or Get Started guide to install? //tyk.io/docs/tyk-on-premises/

Thanks,
Luan

3

Hi Luan,

Yes , we followed the same document for installation.

We are using the proxy for internet in server where we have installed TYK setup . In upstream endpoint we have put server ip address instead of hostname as we don’t have DNS entry for FQDN .

4

Hi Laun,

I can see the error in tyk-gateway as below :-
[Mar 20 12:27:16] ERROR Request failed with error Get 127.0.0.1/register/node: unsupported protocol scheme “”; retrying in 5s
[Mar 20 12:27:21] ERROR Request failed with error Get 127.0.0.1/register/node: unsupported protocol scheme “”; retrying in 5s
[Mar 20 12:27:26] ERROR Request failed with error Get 127.0.0.1/register/node: unsupported protocol scheme “”; retrying in 5s
[Mar 20 12:27:31] ERROR Request failed with error Get 127.0.0.1/register/node: unsupported protocol scheme “”; retrying in 5s

5

Hi Laun / Team ,

As per previous error in tyk-gateway , we changed ip address(127.0.0.1) for “connection_string” to actual ip address of system and restarted tyk-gateway service but error is same as following :-

root@tyk:/var/log/upstart# tail -f tyk-gateway.log
[Mar 20 12:39:55] ERROR Request failed with error Get <system_ip>/register/node: unsupported protocol scheme “”; retrying in 5s
[Mar 20 12:40:00] ERROR Request failed with error Get <system_ip>/register/node: unsupported protocol scheme “”; retrying in 5s
[Mar 20 12:40:05] ERROR Request failed with error Get <system_ip>/register/node: unsupported protocol scheme “”; retrying in 5s
[Mar 20 12:40:10] ERROR Request failed with error Get <system_ip>/register/node: unsupported protocol scheme “”; retrying in 5s

6

Hi Laun / Team,

We have deployed TYK in another system having white listed ip address and there is no any error in tyk-gateway but still not able to access the new tyk API url

root@newtyk:/var/log/upstart# tail -f tyk-gateway.log
[Mar 20 13:17:25] INFO main: Sub-router created for domain domain=
[Mar 20 13:17:25] INFO main: Loading API api_name=test
[Mar 20 13:17:25] INFO main: Checking security policy: Token api_name=test
[Mar 20 13:17:25] INFO gateway: Loaded: test api_id=8ec9b8e0cd9943e25c7d023fd1f59384 org_id=5aa908057bd7d51a5a2984e1 server_name=-- user_id=-- user_ip=–
[Mar 20 13:17:25] INFO main: Processed and listening on: /test/{rest:.*}
[Mar 20 13:17:25] INFO host-check-mgr: Loading uptime tests…
[Mar 20 13:17:25] INFO main: Initialised API Definitions
[Mar 20 13:17:25] INFO main: API reload complete
[Mar 20 13:17:25] INFO reload: complete
[Mar 20 13:17:25] INFO Initiating coprocess reload