Dashboard bootstrap.sh script fails to create initial user - Invalid control character

Support Installation and Deployment
1

Traceback (most recent call last):
File “”, line 1, in
File “/usr/lib64/python2.7/json/init.py”, line 290, in load
**kw)
File “/usr/lib64/python2.7/json/init.py”, line 338, in loads
return _default_decoder.decode(s)
File “/usr/lib64/python2.7/json/decoder.py”, line 366, in decode
obj, end = self.raw_decode(s, idx=_w(s, 0).end())
File “/usr/lib64/python2.7/json/decoder.py”, line 382, in raw_decode
obj, end = self.scan_once(s, idx)
ValueError: Invalid control character at: line 1 column 33 (char 32)
Traceback (most recent call last):
File “”, line 3, in
File “/usr/lib64/python2.7/ast.py”, line 49, in literal_eval
node_or_string = parse(node_or_string, mode=‘eval’)
File “/usr/lib64/python2.7/ast.py”, line 37, in parse
return compile(source, filename, mode, PyCF_ONLY_AST)
File “”, line 0

^

SyntaxError: unexpected EOF while parsing
ERROR: Unable to parse JSON

What is the file that is being reported to have invalid control character?

2

It’s append when you haven’t put yet a licence or the dashboard is not well installed.
Your script cannot read output of an error

3

Hi rbill,
License key was successfully loaded on opening the page first time, and the key is seen to have added in the file tyk_analytics.conf file.
Also, there havent been any errors during Dashboard installation.
Are there any logs that can be checked to confirm installation problems?
And, if re-installation could be the solution, is just ‘yum install tyk-dashboard’ doing it?

4

Hi Paul,

How are you trying to install Tyk ?
How did you run the bootstrap script ?

Thanks,
Kos @ Tyk Support Team

5

Hi Kos,

Environment is centos.
I followed the Dashboard installation procedure in the link: //tyk.io/docs/tyk-on-prem/installation/redhat-rhel-centos/dashboard/

And bootstrap script was run as:
sudo /opt/tyk-dashboard/install/bootstrap.sh

6

Bootstrap command:
sudo /opt/tyk-dashboard/install/bootstrap.sh hostname

7

Hi Paul,

Did alll the steps up to the 10th execute without any errors ?
Are you satisfying the pre-requisites mentioned at step 10 ?

If yes can you try to add a valid hostname and port number when you run the command ?
e.g sudo /opt/tyk-dashboard/install/bootstrap.sh my-instance.com:3000

Thanks,
Kos @ Tyk Support Team

8

Hi Kos,

No visible errors on the console shown for any on the steps (1-10).
About the pre-reqs:
Yes, running on bash
Python version is 2.7.5

Running with the bootstrap command with hostname:port gives error:
ERROR: Hostname should not contain port number or protocol

9

Hi Kos,

This is quite weird, the script just worked fine when restored to orig version. (which earlier gave the same error)
And the only change I did was to add a echo command as below:

[root@ install]# diff bootstrap.sh bootstrap.sh.mod
114a115
> echo “Params--------- – $1 – $2 – $3 – $4”

MODIFIED version execution:
[root@ install]# sudo /opt/tyk-dashboard/install/bootstrap.sh

Creating Organisation
ORG DATA: {“Status”:“OK”,“Message”:“Org created”,“Meta”:“5a187e037e4fdd05d97cacfe”}
ORG ID: 5a187e037e4fdd05d97cacfe

Adding new user
USER AUTHENTICATION CODE: Params--------- – – yr3lz8mdzu – t2e0s1T7 – 5a187e037e4fdd05d97cacfe
82a0f29e0d704d134230faca103e6bd3
Traceback (most recent call last):
_ File “”, line 1, in _
_ File “/usr/lib64/python2.7/json/init.py”, line 290, in load_
_ **kw)_
_ File “/usr/lib64/python2.7/json/init.py”, line 338, in loads_
_ return default_decoder.decode(s)
_ File “/usr/lib64/python2.7/json/decoder.py”, line 366, in decode_
_ obj, end = self.raw_decode(s, idx=w(s, 0).end())
_ File “/usr/lib64/python2.7/json/decoder.py”, line 382, in raw_decode_
_ obj, end = self.scan_once(s, idx)_
ValueError: Invalid control character at: line 1 column 33 (char 32)
Traceback (most recent call last):
_ File “”, line 3, in _
_ File “/usr/lib64/python2.7/ast.py”, line 49, in literal_eval_
_ node_or_string = parse(node_or_string, mode=‘eval’)_
_ File “/usr/lib64/python2.7/ast.py”, line 37, in parse_
_ return compile(source, filename, mode, PyCF_ONLY_AST)_
_ File “”, line 0_

_ ^_
SyntaxError: unexpected EOF while parsing
ERROR: Unable to parse JSON
[root@ install]#

ORIG version execution:
[root@ install]# sudo /opt/tyk-dashboard/install/bootstrap.sh

Creating Organisation
ORG DATA: {“Status”:“OK”,“Message”:“Org created”,“Meta”:“5a187e6a7e4fdd05d97cacff”}
ORG ID: 5a187e6a7e4fdd05d97cacff

Adding new user
USER AUTHENTICATION CODE: a8bfbd2965f047ae75980c7527aa6bc1
NEW ID: 5a187e6ac0e80eecfbb80d17

Setting password
{“Status”:“OK”,“Message”:“User password updated”,“Meta”:null}

DONE
====
Login at http://:3000/
User: [email protected]
Pass: t2e0s1T7

[root@ install]#

Cant seem to figure what could have been the problem and how it disappeared.
I can move on now. Thanks for your support!

Paul

10

I have spent 2 hours on the same exact problem.

It happens when Redis is not available. In my case, Redis is installed on a different machine and by default, it listens only on 127.0.0.1. Now it listens on its network IP address and I have been able to run bootstrap.sh without any problem.

1 Like
11

Unfortunately, in my case it is not redis. Can someone point me to where I can get an unchanged bootstrap.sh? It looks like my simple changes broke it.

Alex